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Age Concern Birmingham Statistics

The total no. of people accessing ACB services from April 2007 to March 2008 is 37,406 which is a 3,152  increase on 2006-2007 when 34,254 accessed one of our services.

A breakdown of the overall figures for 2006–07 & 2007-08 is scheduled below:

 

2006-2007

 

2007-2008

2008-2009
Total no. of Clients accessing a service(s):
  34,254 37,406 40,478
 
Method of Contact:
Visit 20,861 16,448 15,899
Telephone 12,841 15,693 15,846
Letter 271 454 383
Email 58 76 171
 
Internal Referrals:
No. of referrals from one ACB service to another 43 4,414 4,405
 
External Referrals:
Self Referrals 8,166 9,30 13,321
Healthcare Professionals 4,800 5,082 4,553
Family 2,086 4,250 4,827
 
Gender:
Female 25,269 25,755 24,190
Male 8,869 11,424 11,554
 
No. of People accessing our Services by Ward:
Erdington 5291 6,119 7,316
Harborne 3,495 4,270 2,801
Tyburn 4522 2,571 4,655
 
Outcome:
Satisfied: 32,079 33,419 39,210
Unsatisfied: 52 54 20
 
Services Accessed:
Day Centres 14,114 13,292 16,346
Lunch Clubs 8,302 12,601 16,355
Advice & Information 8,432 11,606 18,558
Telephone Befriending 5,217 5,615 3,654




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