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Age Concern Birmingham Statistics

The total no. of people accessing ACB services from April 2007 to March 2008 is 37,406 which is a 3,152  increase on 2006-2007 when 34,254 accessed one of our services.

A breakdown of the overall figures for 2006–07 & 2007-08 is scheduled below:

 

2006-2007

 

2007-2008

Method of Contact:

 

Visit

20,861

16,448

Telephone

12,841

15,693

Letter

271

454

Email

58

76

Internal Referrals:

 

No. of referrals from one ACB service to another

43

4,414

External Referrals:

 

Self Referrals

8,166

9,30

Healthcare Professionals

4,800

5,082

Family

2,086

4,250

Gender:

 

Female

25,269

25,755

Male

8,869

11,424

No. of People accessing our Services by Ward:

 

Erdington

5291

6,119

Harborne

3,495

4,270

Tyburn

4522

2,571

Outcome:

 

Satisfied:

32,079

33,419

Unsatisfied:

52

54

Services Accessed:

 

Day Centres

14,114

13,292

Lunch Clubs

8,302

12,601

Advice & Information

8,432

11,606

Telephone Befriending

5,217

5,615





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