Age Concern Birmingham Statistics
The total no. of people accessing ACB services from April 2007 to March 2008 is
37,406 which is a 3,152 increase on 2006-2007 when 34,254
accessed one of our services.
A breakdown of the overall figures for 2006–07 & 2007-08 is scheduled below:
|
|
2006-2007
|
2007-2008 |
2008-2009 |
| Total no. of Clients accessing a service(s): |
| |
34,254 |
37,406 |
40,478 |
| |
| Method of Contact: |
|
Visit
|
20,861
|
16,448 |
15,899 |
|
Telephone
|
12,841
|
15,693 |
15,846 |
|
Letter
|
271
|
454 |
383 |
|
Email
|
58
|
76 |
171 |
| |
| Internal Referrals: |
|
No. of referrals from one ACB service to another
|
43
|
4,414 |
4,405 |
| |
| External Referrals: |
|
Self Referrals
|
8,166
|
9,30 |
13,321 |
|
Healthcare Professionals
|
4,800
|
5,082 |
4,553 |
|
Family
|
2,086
|
4,250 |
4,827 |
| |
| Gender: |
|
Female
|
25,269
|
25,755 |
24,190 |
|
Male
|
8,869 |
11,424 |
11,554 |
| |
| No. of People accessing our Services by Ward: |
|
Erdington
|
5291
|
6,119 |
7,316 |
|
Harborne
|
3,495
|
4,270 |
2,801 |
|
Tyburn
|
4522
|
2,571 |
4,655 |
| |
| Outcome: |
|
Satisfied:
|
32,079
|
33,419 |
39,210 |
|
Unsatisfied:
|
52
|
54 |
20 |
| |
| Services Accessed: |
|
Day Centres
|
14,114
|
13,292 |
16,346 |
|
Lunch Clubs
|
8,302
|
12,601 |
16,355 |
|
Advice & Information
|
8,432
|
11,606 |
18,558 |
|
Telephone Befriending
|
5,217
|
5,615 |
3,654 |
|
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|
