Age Concern Birmingham Statistics
The total no. of people accessing ACB services from April 2007 to March 2008 is
37,406 which is a 3,152 increase on 2006-2007 when 34,254
accessed one of our services.
A breakdown of the overall figures for 2006–07 & 2007-08 is scheduled below:
|
|
2006-2007
|
2007-2008
|
|
Method of Contact:
|
|
Visit
|
20,861
|
16,448
|
|
Telephone
|
12,841
|
15,693
|
|
Letter
|
271
|
454
|
|
Email
|
58
|
76
|
|
Internal Referrals:
|
|
No. of referrals from one ACB service to another
|
43
|
4,414
|
|
External Referrals:
|
|
Self Referrals
|
8,166
|
9,30
|
|
Healthcare Professionals
|
4,800
|
5,082
|
|
Family
|
2,086
|
4,250
|
|
Gender:
|
|
Female
|
25,269
|
25,755
|
|
Male
|
8,869
|
11,424
|
|
No. of People accessing our Services by Ward:
|
|
Erdington
|
5291
|
6,119
|
|
Harborne
|
3,495
|
4,270
|
|
Tyburn
|
4522
|
2,571
|
|
Outcome:
|
|
Satisfied:
|
32,079
|
33,419
|
|
Unsatisfied:
|
52
|
54
|
|
Services Accessed:
|
|
Day Centres
|
14,114
|
13,292
|
|
Lunch Clubs
|
8,302
|
12,601
|
|
Advice & Information
|
8,432
|
11,606
|
|
Telephone Befriending
|
5,217
|
5,615
|
|
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