0121 362 3650
info@ageconcernbirmingham.org.uk

Jubilee Citizens UK

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Jubilee Citizens UK

Most of us want to live independently in our own homes for as long as possible and we all have times when we could do with a helping hand. Particularly as we get older some of the day-to-day tasks become a little more difficult.

Some of us may need help with personal care, such as washing and bathing, preparing meals, shopping, getting to and from appointments or even cleaning.

AGE Concern Birmingham and our partner organization may be able to help:

is a not for profit organization registered with the Care Quality Commission (CQC) to provide personal care services and professional home support service across Birmingham and surrounding areas.

By offering a person-centered approach for all of our clients we believe that we are able to see each one of our clients as who they are – individuals, real people with families, likes, dislikes, existing routines and lifestyles.

What services do we offer?

We take the welfare and ultimately the peace of mind of all our clients extremely seriously. All our staff undergo a rigorous recruitment, selection and training process, and they are also required to pass a Disclosure and Barring Service check (DBS).

Domestic Support

Our Domestic Support team offer visits around your identified needs. Our aim is to support you to stay safe, independent and active at home. We can complete the following domestic tasks and are flexible to support any other needs you may have.

• Assistance with shopping
• Housework
• Washing and ironing
• Making beds and linen change
• Taking out the rubbish
• Petcare
• Providing companionship
• Assisting with hobbies and crafts

We offer a nominated worker as we know that this gives our clients peace of mind and enables trust and rapport to be built. We are careful that when your usual worker is on holiday or unavailable due to another absence we will do all we can to provide you with an alternative worker who will satisfy your requirements. We keep in regular contact with our clients to review the service and ensure that we are meeting expectations and providing the quality of support that we are renowned for.

For further information please call the team on telephone: 0121 362 3664  or
Email: info@jubileecitizens.org.uk

For more information please contact us or email info@jubileecitizens.org.uk

Home Care

We deliver a wide range of holistic services that are tailored to your needs – our services are also flexible. Whether you need personal care, such as assistance with bathing, dressing, eating and medication or home support covering all aspects of day-to-day housework, shopping and household duties or friendship services that can involve everything from escorting you on trips or appointments to companionship – we are committed to working with you and your family so that you can make the right choices about the level of service that you need.

Care and Domestic Support

Jubilee Citizens provides a citywide dedicated home support service across Birmingham to people of all ages in their own homes, enabling them to remain independent, achieve their own goals and maintain their overall wellbeing.

We are proud of our reputation. We have built this up with other healthcare professionals over the past 10 years but remain mindful that reputation is based upon the people that we have working for us and the service that they deliver. All of our friendly Jubilee staff are fully DBS checked and undertake a comprehensive induction programme.

We provide a wide range of holistic services that are tailored to assist and support individuals, especially older adults. All people are empowered to make informed choices about the level of service they want to receive. We encourage and enable each person to undertake small activities themselves where this is possible.

Please follow this link to our Care Quality Commission (CQC) http://www.cqc.org.uk/location/1-975689896

 

Free assessments

Jubilee Citizens UK offers a free of charge assessment prior to quotation for all our services. Please telephone us and arrange for a senior member of staff to visit. You can be assured that your assessor will be skilled, experienced, discreet and sensitive to clients’ needs at all times.

For more information please contact us or email info@jubileecitizens.org.uk

Personal Care Support

We are registered with the Care Quality Commission offering a professional personal care service. Our service is aimed at those living independently in the community but who require support with daily tasks at home that they may be unable to do themselves. We offer tailored care packages to suit individual needs and provide quality care, ensuring that dignity is maintained and that people are respected at all times.

For more information please contact us or email info@jubileecitizens.org.uk

Respite & Sitting

We offer a respite service for your loved one, giving you the opportunity to have a break from your caring role. This may be for a couple of hours, a half or full day. The availability of respite and sitting service may from time to time, be subject to staffing availability. Referrals can be taken from individuals, hospitals, GPs, Primary Care, relatives and carers and social services and the voluntary sector.

For more information please contact us or email info@jubileecitizens.org.uk

Frequently Asked Questions

We can offer our services are currently available Monday to Friday, between 9am- 5pm

We provide our clients with the reassurance of having experienced, reliable and trustworthy helpers to deal with everyday tasks in the familiar surroundings of their own home.

Domestic support and respite and sitting

We charge a flat fee per hour, there is no long-term commitment, and if you require two or more hours at a time we offer a reduced rate.

For one hour: £14.30
For two hours or more: £12.76 per hour

Personal care support: £14.55 per hour.

Anyone can make a referral to our service, meaning referrals can be taken from yourself, a partner, or significant other, hospital, voluntary sector organization, GP and/or primary care, a relative, carers, social services etc.

Find Out More

Call a member of our team for an informal chat about our services or to arrange for a senior member of staff to visit you in your home under no obligation.

0121 362 3664 | info@jubileecitizens.org.uk

And Finally…

All of the staff working for us want your experience of our services to be as good as it can be and we value all feedback. Additionally should the need arise, we have a robust complaints procedure and we treat any complaint seriously.